Complaint Procedure

Bryan University students may send comments and complaints to the University Chancellor via email at any time to: feedback@bryanuniversity.edu. Students are also encouraged to share feedback during module-based class evaluations. If a student has a grievance to bring to the attention of the school’s administration, the following process should be followed:

  1. The student should first report the issue—in letter or email form—to the faculty member responsible for the class. The faculty member will attempt to resolve the issue within three business days.
  2. If the issue is not resolved by the faculty member, the student should submit a letter or email, explaining the reasons for the grievance, to the Program Director. The Program Director will respond within three business days.
  3. If the problem is still unresolved, the student should submit the written grievance letter to the Dean of Legal Studies, who will respond within three business days.
  4. If the grievance is not fully resolved by the Dean, the student should submit the grievance letter or email directly to the University President, who will investigate and respond within 10 days.
  5. If the student is not satisfied with the President’s response, the student may petition in a reasonable time to review the grievance resolution.
  6. If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student or any member of the public may also file a complaint with the Bureau for Private Postsecondary Education by calling 888-370-7589 or by completing a complaint form, which can be obtained on the bureau’s internet web site: www.bppe.ca.gov.
  7. For Utah residents, you may file a complaint with the Utah Department of Commerce, Division of Consumer Protection, 160 East 300 South, Salt Lake City, UT 84114-6704.
  8. For Indiana residents, you may file a complaint with the Indiana Board for Proprietary Education, 101 W. Ohio St., Suite 670, Indianapolis, IN 46204-1984.
  9. Students with questions may also contact the Accrediting Council for Independent Colleges and Schools, 750 First Street, NE, Suite 980 Washington, DC 20002 4241; phone: 202.336.6780; website: www.acics.org.